Once you install Mailtrack on your desktop, all of its features should begin working automatically. However, sometimes errors may occur throughout the installation process that prevent it from working correctly.
If the desktop version of Mailtrack isn't working, you can complete the following steps to troubleshoot.
1. Reinstall Mailtrack on your browser. After reinstalling, it's recommended that you completely close and restart your browser.
If Mailtrack continues to not work as expected, try the following:
2. Test Mailtrack in incognito mode. Please note that you first need to allow Mailtrack to work in incognito mode.
If Mailtrack works in incognito mode but not in a normal browser window, there could be a caching issue or a possible conflict with another browser extension. Browser extensions that sometimes conflict with Mailtrack include Ghostery, Virtru, uBlock origin, and other ad-blockers.
If you have these installed, or any other browser extensions, try completing the following actions:
- Clear the browser cache (for details of how to do this click here)
- Test by disabling any other browser extensions installed on your browser one-by-one, to see if this makes a difference when using Mailtrack in a normal browsing session.
- Add Mailsuite to your trusted sites for any extensions that may be blocking it.
3. Reset your browser to its default settings. If you're unsure of how to do this, this FAQ can help.
4. Remove Mailsuite's Gmail permissions and clear its cookies. To do this:
- Visit this page.
- Find Mailsuite in the list, then click it.
- Scroll down and click "Delete all connections you have with Mailsuite: Email Tracker".
- Go back to Gmail and try activating Mailsuite in your email address.
If that doesn't work, clear Mailsuite's cookies:
- In a new tab in Chrome, copy/paste chrome://settings/content/all then press enter.
- Search for mailsuite.com using the search option provided, then click on the trash can to delete its cookies.
- Refresh the tab containing Gmail 1-2 times.
If all of the above fail to solve your issue then there are a few other things you can try:
- Restarting your computer.
- Installing recent browser updates.
- Logging out of any applications you're not currently using.
- Connecting to the internet using ethernet instead of wifi.
- Reinstalling your browser.
Make sure Chrome and Mailtrack are up to date. Running outdated versions of Chrome or the Mailtrack extension can cause tracking to stop working properly.
Finally, if Mailtrack is still not working like you expected, paid subscribers can contact Mailsuite's dedicated support team from your dashboard.