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  • Not tracked or wrong open data
    • Emails not tracked by Mailtrack (grey checkmarks)
    • Why is Mailtrack telling me that the recipient's mail service might not allow tracking?
    • Mailtrack shows an email opened an unusual number of times
    • Mailtrack isn't showing who's opened mails sent to more than one person
    • Mailtrack is saying that an unopened email has been opened
    • My email has been replied to but Mailtrack still says it hasn't been opened
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  2. Troubleshooting
  3. Not tracked or wrong open data

Not tracked or wrong open data

  • Emails not tracked by Mailtrack (grey checkmarks)
  • Why is Mailtrack telling me that the recipient's mail service might not allow tracking?
  • Mailtrack shows an email opened an unusual number of times
  • Mailtrack isn't showing who's opened mails sent to more than one person
  • Mailtrack is saying that an unopened email has been opened
  • My email has been replied to but Mailtrack still says it hasn't been opened
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